CANCELLATION POLICY

To cancel a scheduled flower order (for a future pick up/delivery date), send an email to orders@poppys-garden.com with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email. NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase. Questions? Call us at 918.537.2304.

NON-DELIVERY
All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Poppy's Garden LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you place an order and the recipient rejects delivery, whatever the reason, Poppy's Garden will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

QUALITY
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Poppy's Garden to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

FLOWER SUBSTITUTIONS

Poppy's Garden LLC. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.

SHOP MERCHANDISE
Merchandise may be returned for store credit or exchanged within 30 days of purchase, when you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt. Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.